Effective Date: 1 June 2025

Welcome to Gelato World (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website at https://gelatoworld.co.za/ (“Website”). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. Company Information

Gelato World (Pty) Ltd
Unit F4, Mikro Industrial Park
Hammer Avenue, Strijdompark
Randburg 2169, Johannesburg, South Africa
+72 978 9430

2. Use of the Website

• You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit, anyone else’s use of the Website.
• You may not attempt to gain unauthorised access to the Website, interfere with its operation, or use it to transmit harmful code (such as viruses, worms, or spyware).

3. Products and Services

• Information, descriptions, and prices displayed on our Website are for informational purposes only and may change without prior notice.
• We make reasonable efforts to ensure that all product information is accurate, but errors may occur.
• Purchases made via the Website will be subject to additional sales terms, including payment, delivery, and return/refund policies (where applicable).

4. Intellectual Property

• All content on this Website, including logos, images, text, designs, and graphics, is owned by or licensed to Gelato World and is protected under South African copyright, trademark, and intellectual property laws.
• You may not copy, reproduce, distribute, or use any content without prior written permission from us.

5. Privacy and Data Protection

• We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
• By using this Website, you consent to the collection and processing of your personal data as described in our Privacy Policy.
• Personal information will be used only for legitimate business purposes, including order processing, customer support, and communication.

6. Third-Party Links

Our Website may contain links to external websites. These links are provided for convenience only, and we are not responsible for the content, policies, or practices of third-party websites.

7. Limitation of Liability

• The Website and its content are provided on an “as is” basis.
• We do not guarantee that the Website will always be available, error-free, or free from harmful code.
• To the fullest extent permitted by South African law, Gelato World will not be liable for any damages (direct, indirect, or consequential) arising from your use of, or inability to use, the Website.

8. Indemnity

You agree to indemnify and hold harmless Gelato World, its directors, employees, and affiliates from any claims, damages, or expenses arising from your use of the Website or your breach of these Terms.

9. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of the South African courts.

10. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this Website. Continued use of the Website after changes have been published constitutes acceptance of the updated Terms.

11. Contact Us

For any questions regarding these Terms, please contact us:

Gelato World (Pty) Ltd
Unit F4, Mikro Industrial Park
Hammer Avenue, Strijdompark
Randburg 2169, Johannesburg, South Africa
Phone: +72 978 9430
Website: https://gelatoworld.co.za/

Returns & Refunds Policy

Effective Date: 1 June 2025

We want you to be happy with your purchase from Gelato World. This policy outlines your rights and options regarding returns and refunds, in line with the Consumer Protection Act, 68 of 2008 (CPA).

1. Returns Eligibility

You may return products purchased from us if:
• The item is defective, damaged, or not as described.
• The wrong item was delivered.
• You change your mind within 7 days of receiving the item (cooling-off period, for online sales only).

Products must be returned in their original packaging, unused, and in resellable condition (except in cases of defect/damage).

2. Non-Returnable Items

For health and safety reasons, certain items cannot be returned once opened or used, including:
• Perishable goods (e.g., frozen products, gelato, fresh foods)
• Items clearly marked as non-returnable

3. Process for Returns

To initiate a return, please contact us at +72 978 9430 or via our Website within the applicable time period. You will be required to:
• Provide proof of purchase (invoice or order number)
• Return the product to our address (unless collection is arranged by us)

4. Refunds

• Once we have inspected the returned item, we will notify you of the outcome.
• If approved, refunds will be processed to your original payment method within 7–14 business days.
• Where applicable, you may choose between a refund, replacement, or store credit.

5. Exchanges

Exchanges are subject to product availability. If the replacement product is unavailable, a refund or credit will be offered instead.

6. Shipping Costs

• If the return is due to our error (defective or incorrect item), we will cover return shipping costs.
• If returning due to a change of mind, you will be responsible for shipping costs.

7. Contact Us

For all return and refund queries, please contact:

Gelato World (Pty) Ltd
Unit F4, Mikro Industrial Park
Hammer Avenue, Strijdompark
Randburg 2169, Johannesburg, South Africa
Phone: +72 978 9430
Website: https://gelatoworld.co.za/