Effective Date: 1 June 2025

Gelato World (Pty) Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is processed fairly, lawfully, and securely in line with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

1. Information We Collect

We may collect the following types of personal information when you use our Website or interact with us:
• Full name and contact details (phone number, email, physical address)
• Billing and delivery details
• Payment information (processed securely via third-party providers; we do not store card details)
• Device and browsing information (IP address, browser type, cookies, analytics data)

2. How We Use Your Information

Your personal information may be used for:
• Processing and fulfilling orders
• Customer support and responding to enquiries
• Sending updates, offers, or newsletters (with your consent)
• Improving our Website, services, and customer experience
• Meeting legal and regulatory obligations

3. Sharing of Information

We do not sell or rent personal information. We may share your information with:
• Service providers (e.g., couriers, payment processors, IT support) who assist in delivering our services
• Legal or regulatory authorities where required by law
• Business partners, but only with your consent

4. Security of Your Information

We implement reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration, or disclosure.

5. Your Rights under POPIA

You have the right to:
• Access the personal information we hold about you
• Request correction or deletion of your information
• Object to the processing of your data for direct marketing
• Lodge a complaint with the Information Regulator (South Africa)

Contact details of the Information Regulator: https://www.justice.gov.za/inforeg

6. Cookies

Our Website may use cookies to enhance your browsing experience. You may disable cookies in your browser, but certain functionality may be affected.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the new effective date.

8. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Gelato World (Pty) Ltd
Unit F4, Mikro Industrial Park
Hammer Avenue, Strijdompark
Randburg 2169, Johannesburg, South Africa
Phone: +72 978 9430
Website: https://gelatoworld.co.za/